Dunning letters Customization in oracle fusion

How to customize Dunning letters in Oracle fusion? 

 

What is Dunning?

Dunning is the business practice of letting delinquent customers know about their overdue payments for their transactions. This is usually done through a printed letter, and can be delivered via fax, printed letter, or as a PDF attachment.

 

Dunning Letter Templates

 Oracle delivers four dunning letter templates, the soft, medium, hard, and final. These templates correspond to the number of days the delinquent customer hasn’t remit the payment.

 For Example, if the transaction is overdue between 1 and 30 days, the system will send a Soft Dunning Letter. If it's 31 to 60 days, you're going to send a medium dunning letter. The difference with these letters are the wordings. These letters will be more assertive as time goes on. And then, at the end, you have a final demand letter, and that will be when transactions fall in this bucket, 91 days or older.

 

Modifying the pre-defined Dunning Letter Templates

 Login to Oracle fusion ERP

https://<hostname>/xmlpserver/

Location:

Name of report:

Customize the Seeded report:

Click on More -> Customize

This creates the same report in Custom folder

Below is the navigation for the custom folder

/Shared/Custom/Financials/Collections/Correspondence

You can download the templates and do modifications as per the business requirement